Refund Policy

This document outlines the refund policies for different payment methods supported by EFundPay. It includes information about partial refunds, full refunds, and specific requirements for each payment method.

Refund Policy Overview

Payment Method	Partial Refund	Full Refund	Notes
Credit/Debit Card	√	√	See detailed notes below
Alipay (Online)	√	√
WeChat Pay	√	√
QR PromptPay	√	√	See detailed notes below
TrueMoney	√	√
ShopeePay	√	√
Rabbit Line Pay	√	√
Thailand Mobile Banking	√	√	See detailed notes below

Detailed Payment Method Notes

Credit/Debit Card

Refund Process: Depends on the policy of each bank; the money will be refunded within 45 working days.

QR PromptPay

Both Full Refund and Partial Refund: Bank account details are required.

Additional refund handling fee required.

Thailand Mobile Banking

1. Bank Account Details: Merchants need to ask for bank account details for refund from customer.
2. Additional refund handling fee required.

Important Considerations

Bank Account Information Required

For the following payment methods, bank account details are required for refunds:

• QR PromptPay
• Thailand Mobile Banking

Thailand Bank Account Details Include:

• Bank Code: 3-digit bank code (see Thailand Banks List)
• Bank Account Name: Account holder's name
• Bank Account Number: Account number (digits only)

Refund Handling Fees

Additional refund handling fees apply to:

• QR PromptPay
• Thailand Mobile Banking

API Integration

When creating refunds that require bank information, include the following fields in your request:

{
  "amount": 1299,
  "currency": "THB",
  "reason": "Customer request",
  "external_identifier": "refund-12345",
  "bank_detail": {
    "bank_code": "014",
    "bank_account_name": "John Doe",
    "bank_account_no": "1234567890"
  }
}

For more information about creating refunds, see the Create Refund documentation.